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Help and FAQs

QUESTION: I registered for a class and received an e-mail that I am waitlisted. Why am I waitlisted?
ANSWER: There are several reasons you may be waitlisted. Check to ensure that you have uploaded all of your required prerequisites certificates into your account. If you have completed and uploaded all prerequisites, the class may be full or too many students are registered with your same discipline.

QUESTION: I uploaded multiple certificates or a transcript. Why is it being denied?
ANSWER: Individuals must upload certificates individually for inclusion on the transcript. This is done for consistency on your PreparingNewMexico transcript: each line will list a separate training.

More questions on how to upload a certificate? Click HERE

QUESTION: Why won't my phone number or birthdate be accepted?
ANSWER: Phone numbers must entered as XXX-XXX-XXXX and birthdates must be entered as MM/DD/YYYY.

QUESTION: I have several people in my department that I would like to register for training. Do each of them need to register for an account with
ANSWER: Yes. Each individual must register for an account. This allows them to keep an individual record/transcript of completed training. You are not to use your account to register someone else.

QUESTION: I have taken a position at a new agency. Do I have to create a new account?
ANSWER: No. You may go to the "My Profile" section of the "My Account" page and update your information. If you have forgotten your password and no longer have access to your old email account, please email the administrator.

QUESTION: I registered for a new account and have not received my account activation email. How do I log in?
If you do not receive a message from within a few minutes, please notify the administrator at 505-476-9633.

More Questions on how to create an account? Click HERE

Still have questions? Click Here
Or contact Felecia Schreier at (505) 476-9633